Heroes Casino review

14 Nov 2018
casino heroes logo
Rating
  • Safety & Security 8 / 10
  • Customer Support 8 / 10
  • Software & Games 9 / 10
  • Promotions 7 / 10
Overall rating
8 / 10
  • Multi-platform gameplay
  • Unique loyalty program
  • Fast & easy withdrawals
T&C APPLY VISIT CASINO
PROS
  • Perfectly designed website
  • Incredible selection of games from top developers such as Betsoft and NetEnt
  • Fast payout
  • Instant play mode
  • Superb instant play
CONS
  • Only accepts Euro currencies
  • Live chat is not 24/7 and no phone helpline
Desktop Mobile
Heroes Casino info
  • Site casinoheroes.com
  • Jurisdiction (License) Malta Gaming Authority, UK Gambling Commission
  • Certified by None
  • RTP 96.41%
bonuses
  • Welcome bonus Up to £400 + 200 Spins OR Up to 600 Spins
  • Free Spins 100% up to £50 + 200 spins on Starburst OR deposit £100 or more and get up to 300 spins
  • First deposit bonus 100% up to £50 + 200 spins on Starburst OR deposit £100 or more and get up to 300 spins
games
  • Number of games 200+
  • Software MicroGaming, NetEnt, Evolution Gaming, Play n GO, BetSoft, Yggdrasil Gaming, Pragmatic Play, Push Gaming, Realistic Games
  • Live Dealer Yes
  • Type of Games Online Slots, Table Games, Live Dealer, Roulette
Deposit Policy
  • Minimum Deposit £10
  • Deposit Methods Bank Wire Transfer, MasterCard, Neteller, Visa, iDEAL, Fast Bank Transfer, Skrill, PugglePay
Withdrawal policy
  • Minimum Withdrawal €10
  • Withdrawal Methods Bank Wire Transfer, MasterCard, Neteller, Visa, Skrill
  • Withdrawal Times EWallets: 24 hours Credit / Debit Cards: 3-5 days Bank Transfers: 2-3 days Cheques: Not offered Pending Time: 0-72 hours
  • Maximum Payout No Limits
  • Manual Flush No
Support
  • Live Chat Yes
  • Email support@casinoheroes.com
  • Phone Number None
Additional information
  • Currencies EUR
  • Languages English, German, Swedish, Norwegian, Finnish
  • Resctricted Countries China, Hong Kong, France, Italy, United Kingdom, Netherlands, Israel, United States, Reunion, Guadeloupe, Martinique, French Guiana, Guyana
  • Casino versions Instant Play, Mobile, Flash, Mobile Web
  • Operating Systems Windows, Android, Linux, iOS, Windows Phone
  • Established 01-01-1970
  • Affiliate Program Hero Affiliates

Heroes Casino Casino active bonuses and codes

Promo Code: Use our link
Left time:
Valid for: All players
Bonus type: Free Play
Wagering: 40xB
Minimum Deposit: £0.20

Put your ice skates on, for it’s time to race on Christmas Island! Whenever you play your favourite slot games before 22:59 GMT on 17.12, your avatar will progress at twice the speed to reach the Bosses in no time at all!

  • This Offer is available for UK and Northern Ireland customers only.
  • Over 18+ only.
  • In order to take part of this campaign you need to opt-in for it on the promotions page when you are logged in. The Opt In button is only available during the promotional period. You can see whether you are opted in or not on the promotions page, where a green banner at the top right corner of the specific promotion says “Active”.
  • The Double Speed runs from 16.12.2018 23:00 GMT to 17.12.2018 22:59 GMT.
  • In order to move your avatar, you need to make bets of at least £0,20. Only bets with real money qualify for the campaign.
  • Maximum bet allowed using bonus money is £5, winnings due to higher bets may be removed.
  • Ruby Store Terms and Conditions Apply.
  • General Terms & Conditions Apply.
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Promo Code: Use our link
Left time:
Valid for: All players
Bonus type: Tournament Bonus
Wagering: 40xB
Minimum Deposit: £0.20

By playing your favourite casino games between 26.11 and 25.12 you’ll progress through the island, which contains 30 wintery regions and 30 brutal Bosses. For each region you manage to conquer, you have a chance to win Bonus Spins or Rubies on some of Casino Heroes Christmas-themed slots!

Terms & Conditions

This Offer is available for UK and Northern Ireland customers only. Over 18+ only.

  • This campaign runs between 26.11.2018 11:00 GMT and 25.12.2018 22:59 GMT.
  • Christmas Island consists of 30 regions which will be open for 30 days.
  • Minimum real money bet to make progress on Christmas Island is £0.20.
  • The Christmas Island can be completed only once during the promotional period.
  • Winnings from Bonus Spins become “bonus money” and cannot be withdrawn until the 40 times wagering requirement has been completed. For example, if you won £10, you would need to bet £400 (which is 40 x £10) using bonus money before you can make a withdrawal. Once you have met the wagering requirement, pending winnings will become real cash, which you can withdraw. A withdrawal before the wagering requirement is met will forfeit any winnings gained with the Bonus Spins.
  • The maximum bet allowed using bonus money is £5. Winnings due to higher bets may be removed.
  • Different games affect the wagering requirement differently, as can be seen here: Slot machines 100% (except Blood Suckers, The Wish Master and Dead or Alive – 0%), Video Poker 30%, Oasis Poker 10%, TXS Hold’em Poker 10%, Casino Hold’em 10%, Blackjack (incl. Pontoon and Double Exposure) 10%, Roulette all kinds) 5%, Baccarat (all kinds) 0%.
  • The Offer can only be received once per Casino Heroes account, person, family, household, address, e-mail address, mobile number, credit card number and / or IP address.
  • Any player found to be abusing bonus funds on slot games with a progression mechanic are liable to have any winnings confiscated and may have their accounts closed, these games include, but not limited to, Castle Builder 1 and 2, Pearls of India, Tower Quest, Immortal Romance, Tomb Raider – Secret of the Sword, Avalon 2, Thunderstruck 2 and Jurassic Park.
  • In the event of any disputes the decision of Casino Heroes management is final and binding in all cases.
  • Ruby Store Terms and Conditions Apply. General Terms & Conditions Apply.
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Promo Code: Use our link
Left time No time limit
Valid for: All players

This is where you swap your Rubies with free spins. Every spin is considered as bonus cash and is subject to the terms and conditions of the casino.

You cannot withdraw this bonus funds unless you have met the wagering requirement of 40X. Once you have met this requirement, the bonus funds will be moved to your real cash balance. Do not attempt to make a withdrawal of your real cash balance before meeting this target because all of it will be voided, including any amount you won on the free spins. This rule is critical as you might get too excited to cash out if your free spin won you a jackpot.

The maximum you can bet using a spin award from the Ruby Store is €5. If you placed a bet higher than this and you won, the casino will invalidate that winning.

Note that the free spins bonus from the Ruby store can only be awarded to one person and one per household.

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Rubies – Casino Heroes

Added 3 weeks ago
Promo Code: Use our link
Left time No time limit
Valid for: All players

Casino Heroes provide a virtual currency that players can use to trade in the Ruby Store. You will earn Rubies if you play casino games. An alternative way to accumulate them is to join promotions where it is offered or find them in Hero Island’s Treasure Bags.

A player earns 1 Ruby for every €75 wagered. This applies to both real money and bonus money. If you win Rubies in Boss Fights or Treasure Bags, they will be transferred to your Treasure Chest. However, these Rubies need manual activation on your part before they are counted to your Ruby Treasure stash, called Ruby Store Balance. All Rubies earned by betting €75 are automatically active.

Take note that Rubies have expiration dates. If you won them from Boss Fights, you only have 60 days to swap it for rewards. Rubies found in a Treasure Bag will expire in 30 days. The only way to earn the ones that do not expire is to bet €75.

If you withdraw your cash, the Rubies will stay intact in your Ruby Store Balance. However, the ones that you left inactive in your Treasure Chest will be voided if you withdraw.

Your Treasure Chest is a repository of all the bonuses and Rubies you accumulated. The default expiration date is 30 days from the date you received the reward. An exception is provided depending on the casino’s rules.

Wagering requirements also apply once you have converted your Rubies to free spins. By default, the wagering requirement is 40X the bonus amount. Not all games have the same wagering contributions.

Generally speaking, slots have a 100% contribution but there are exceptions. Some slots have zero contribution. Common table games like blackjack have a 10% contribution while baccarat has zero. Roulette has 5% contribution and most poker games have 10%. For a quick view, please refer to the table below.

Game

Contribution

Slots

100%

Blood Suckers

0%

Wish Master

0%

Dead or Alive

0%

Blackjack

10%

Pontoon

10%

Double Exposure

10%

Roulette

5%

Bacarrat

0%

Video Poker

30%

Punto Blanco

0%

Oasis Poker

10%

Texas Hold’em

10%

Casino Hold’em

10%

For example, your bonus is worth €5. This means that you need to wager €200. If you bet €5 on a spin on a slot, you get €5 points in meeting your wagering requirement. But if you play Casino Hold’em, your €5 bet will only reduce the €200 by €0.05.

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Promo Code: Use our link
Left time No time limit
Valid for: All players

A new player can take advantage of the two-tier welcome package. You can either split it between two deposit matchups or get two separate rewards.

This offer is divided into first and second deposits. The first one has a matchup of 100% capped at €50 and 50 spins on the slot Starburst. You will get 10 Starburst spins in your first day and another 10 in the subsequent four days.

The second deposit awards the same.

Your alternative to this is to fund more than €50 and get up to 300 free spins on the first deposit and 75 spins on the second deposit but no matchup cash bonus.

The minimum deposit required to get these bonuses is €10. The value of the free spins varies per game and it ranges between €0.10 and €0.25. Real money is the default used for betting, followed by your bonus cash or spin.

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Casino Heroes was launched in 2014 by a group of Scandinavian casino fanatics and was prior known as Casino Saga. It has a license from Maltese Gaming Authority that covers all EU players. In this Casino Heroes casino review, we will highlight some of the crucial features that each gambler should check in a casino such as the games available, payment, withdrawal, and wagering information, bonuses, software among others.

The incredible feature of this gaming site is the originality of their idea to provide their clients with immersive gambling experience. The platform completely delivers on that promise, by providing an immaculate design and exceptional gratification concept. Games provided at Casino Heroes Casino website are from specialists’ producers such as BetSoft, Microgaming, Play’N GO, and NetEnt among others and they have the jurisdiction that allows them to provide players with the best gaming experience.

The casino operates a user-friendly site which ensures that the first time player have no difficulty whizzing around the platform. The key navigation bar is situated at the top side of the site, and it houses games, adventure and offers tab. This is where you will find all the information needed for you to embark on gaming. In the games section, you will easily find all the games of your preference. The available filtering option containing Heroes like features also has animated games that are powered by Evolution Gaming and enjoyable range of table games. Any player looking for imperial treatment will enjoy VIP Roulette.

Providing players with a wide variety of games and thrilling adventure is not all Casino Heroes has to offer. The actual casino Heroes adventure is questing through hero islands of treasures and rewards.

Software

For players who would prefer other means of accessing the casino through the Casino Heroes app, you have the option to play the game from any web browser. Since all games are drawn from the leading provider, each developer uses different methods to design their games. Thus while some require you to have an up to date Flash player, several of the latest games are HTML5 built, which means you will only need a standard internet connection and something you can connect to and you are good to go.

Games Available

Fortunately, the developers behind Casino Heroes have put much consideration when setting together its games. The local Heroville platform is always bursting at the looks with every slot selections you could ever ask for as well as a variety of classic favorites that salsifies every explorer. The arrow in the shiver is certainly its selection of slots only that it makes up 80% of the total available games on the Casino Heroes website. The classic fruit spinners are available plus some latest releases and more than 20 jackpot slot games. The rest 20% of the Casino Heroes online pokies are split between blackjack, poker, roulette and a couple of several classic table games. The range of Video poker options is overwhelming as they are pretty basic and they branch to the standard Deuces Wild, Joker Poker and Jacks or Better and varieties. Roulette and Blackjack options are kept clear and clean, making it easier for the player to pick a game and get access to the fun section. Mostly RNG based table games are provided by NetEnt and Play’n GO who are the leading game developers while the live games are obtained from Evolution Gaming.

Here are the most prevalent games at Casino Heroes:

  • Roulette: English Roulette, Roulette, Roulette Live, French Roulette, European Roulette.
  • Slots: Frog Grog, Hugo, Starburst, Gonzo’s Quest and Thunderstruck 2
  • Blackjack: Double Exposure, Blackjack Live, Blackjack European, Pontoon and Blackjack
  • Table Games: Caribbean Stud, Baccarat, Mahjong Exchange, Red Dog, and Texas Hold ‘Em
  • Video Poker: All American, Joker Poker, Deuces Wild, Jackpot, Poker, and Jacks or Better

Payment, Currencies, and Withdrawal Information

Withdrawal methods are a bit more restricted, but there are various satisfactory payment means available at Casino Heroes such as Trustily, Skill, Neteller, MasterCard, and VISA. When it comes to withdrawals, the gaming firm promises a successful withdrawal within 24 hours and depending on the method you select, and it is trustworthy on the money issues. You should be able to have the money within a very few hours after withdrawing. Meaning the maximum time length, you will be waiting for your money to reflect within a day.

Casino Heroes Casino UK accepts any payment made in EUR. If your payment account (i.e., e-wallet-account or bank account) is in a different currency, the casino Heroes will convert the money to EUR before depositing them into your account. Their banking system is very effective, and once you have deposited some funds, they will reflect on your account promptly, and you can process a transfer from any device that is web-enabled.

Wagering Information

If a player is eligible for a bonus, wagering requirements are applicable before he/she is eligible to make any withdrawal of the bonus or winning received from using wager real money. However, if you wish to make a withdrawal before all wagering requirements are met, Casino Heroes will subtract the whole bonus amount, and all the winnings acquired from bonus money before the withdrawal are approved. Wagering requirements affect some games differently, for instance:

  • Slot machines 100% except for the Wish Master, Dead or Alive, Blood Suckers.
  • Blackjack 10% including Double Exposure and Pontoon.
  • Roulette 5%, all sort of Baccarat 0%, Video Poker 30%, TXS Hold’em poker 10%, Punto Banco 0%, Oasis Poker 10%, and Casino Hold’em 10%.

Every other game is 100%. Free Spins may contribute to the wager requirements. How many times you want to wager your winning will depend on which slot you are gambling at the moment.

Bonuses

Playing casino games is a gamble regardless of the game type you choose to play. Nevertheless, the payout rate varies from one game to another each different offering return to player RTP percentage.

The welcome bonus offered to Casino Heroes UK players comprises 100% up to 50 euros with 200 free spins or a fluctuating number of free spins depending on how much a player deposit. For instance, 10 euros minimum deposit will offer you about 25 free spins while 50 euros first deposit will give you 220 free spins. For those who are fans of free spins, they can relinquish the bonus cash and choose up to 600 free spins based on how much they decide to deposit. Many chances are available to obtain additional free spins as you progress across the casinos ‘Island’ adventure where you can receive Rubies that can be used to buy additional free rotations.

All these are followed with numerous reload bonuses as shown below. Free rotations and bonus money offers might appear to be the best options, but it is always good to have a variety of welcome packs.

Deposit Bonus:

  • 1st Deposit starting from 200% up to £50 with an additional 20 free spins every day for 10 days on Starbursts.
  • 2nd Deposit: 100% up to £50
  • 3rd Deposit: 50% up to £100
  • 4th Deposit: 25% up to £200
  • Maximum bonus is £400 with additional free spins.

Deposit Bonus Free Spins:

  • 1st Deposit: up to £100, receive up to 300 free spins
  • 2nd Deposit: up to £50, and receive up to 100 bonus spins
  • 3rd Deposit: up to £50, and receive up to 100 bonus spins
  • 4th Deposit: up to £50, and receive up to 100 free spins
  • Maximum free spins are 600

This gaming site has made it simple for you to get your bonus; thus you will not need any bonus codes to receive any advantage of their promotions and offers.

However, there are some terms and conditions you should keep in mind related to the bonus. All bonus money earned from free spins should be wagered 40 times before withdrawing them. If you don’t use all your bonus money and free spins with the first six months after receiving them, they might be taken away from your account.

Promotions

Further than the 100% up to £ 50, reload bonuses that are available in the welcome package and 200 free spins, there are other few promotions offered. These promotions are available at different times; it would certainly be worth checking their promotion page from time to time to check whether your fancy slot has an offer. In addition, once you create a new account, you can claim booster pack for unlocked games and free spins. What you get will depend on how much you will deposit in your very first time.

Mobile

Casino Heroes mobile casino app is remarkable and unique from every point of view. Unlike many other casinos, this gaming channel offer loads of information on the landing pages. It does not require any downloads since it runs on the mobile browser. To make it even better, it is available in 5 languages, Finland, Swedish, Norwegian, English, and German. The game library is also flawless; you can jump from one game type to the other in just a few clicks. Furthermore, there is a search box to take you quickly to your favorite game. Popular games filter lists all the popular games at the moment.

Mobile Bonus

Mobile gamblers are entitled to every bonus deal presented at Casino Heroes online casino. In some instances, it gives offers on free spins that requires half of the free spins to be wagered on the Casino Heroes desktop site and the other half on mobile. Nonetheless, as long as the game is accessible on the phone and can be played, it reduces wagering requirements. Even so, ensure the game is listed among those that contribute to wagering requirements.

The payment means are mobile friendly since it comprises only of e-wallets and credit cards. Mobile players can deposit through Zimpler. The players can also access the Casino Heroes live chat feature. So if you would like to start a chat session with the new customer support agent, go to the main menu at the top right corner of your phone screen then tap on the chat button. A new window will open, and you can chat freely. If you hit on “Contact Us Button” you will be directed to the email Casino Heroes app with your email address inserted already.

The mobile app is fully equipped with all the necessary features making sure you enjoy a complete mobile gaming experience.

Languages

Casino Heroes is available in the following languages Swedish, Norwegian, Finnish, German and English.

Help and Support

Casino Heroes customer service is one area that they need to improve on. This is so because, although they offer email support and live chat services, Casino Heroes live casino chat features are not open 24/7 and no phone helpline.

Their helpline is only available from 10 am until midnight CET every day of the week. Thus the level of their support service is noticeably lower.  Nevertheless, their response to emails and live chat are always answered within a very short time. Their customers’ service representatives are always eager to help, and they are incredibly knowledgeable.

FAQ

There is an FAQ section accessible on their site with the frequently asked questions. It is easily accessible, and the questions and answers are easy-to-read, straightforward, and it is broken down it into segments. Some of the listed questions include:

Is my personal information contained in Casino Heroes safe with you?

All the information we have about you is safely locked in a very high-security fort. Few people have access to it when they need security and KYC checks.

Is Casino Heroes legit, can my account be compromised?

Our firm is legit, and you can contact new customer care if you suspect any fraud activities. Close your account and modify your email to prevent more unlawful use if you suspect any illegal activity. Report the matter to the local police, and on our part, we will cooperate with them in the course of the investigation

What is casino Heroes withdrawal time?

You can withdraw your money anytime and receive them within a few hours depending on the method you use.

Can I play casino Heroes games on my Android?

Yes, you can save our app as a shortcut. Once you get to your Casino Heroes casino sign in, click on the app icon, you will be directed to our site.

How do I change my account email address?

Changing the email address by yourself is impossible. When you want to change, email your request to customer support using your current email together with a copy of your ID showing both sides, and we will update it for you, and you will be able to get your Casino Heroes login.

Conclusion

If you are a player who appreciates unique interventions, this platform will always have something you will marvel about. Their gaming system offers a fresh experience to its players, and it never disappoints. Even better Casino Heroes sign up is easy, and you will get a welcome bonus that will help kick-start your gambling journey. The site has incredible and stunning graphics and visuals and is perfect for both experienced and novice players. The fictional theme adds an unruffled fun aspect to the betting. Their registering is hassle-free and quick plus their customer care services are great at answering questions and providing additional tools, banners, and links. Their wide variety of slots ensures that you are entertained all day long. This casino has built and maintained its reputation of providing the best gaming services, and this is evident from the numerous Casino Heroes reviews that you will get on the internet.

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